COVID-19:  Important information for bookings and stays


 

Updates to services:

To provide options to you during this time, we have made some temporary changes to our services:

 

From September 8th 2020, we have introduced a special "Independent Rate" for those that wish to enjoy a more self-contained experience that do not include breakfast hampers or a daily housekeeping service.

*For bookings made a booking prior to 8th September 2020 where the stay is before 22nd October 2020, your rate does not include a daily breakfast hamper or daily housekeeping.

 

Whilst we have always had an impeccable track-record for cleanliness, we have put in place further cleaning and sanitizing plans, as guided by the Ministry of Health, to ensure the well-being of our guests, our staff, ourselves and our community.   We are also giving you the option for contact-less self check-in and check-out so you can enjoy your holiday while remaining completely self-contained.  

 

Cancellation Policy:

Lock-down Affected Bookings: If any part of New Zealand is required to go into a lock-down over your stay dates, and prevents you from travelling to Golden Bay or requires you to return home early, there will be no cancellation charge and your booking deposit will be refunded.  We also reserve the right to cancel bookings if necessary to comply with restrictions imposed or suggested by our government.

 

Winter bookings:  the following cancellation policy over-rides our existing policy for bookings where the stay is between 20th March 2020 - 30th September 2020:  There will be no cancellation charge for any cancellations made 48 hours before the arrival date (not applicable to group bookings of 3 or more villas)