COVID-19:  Important information for bookings and stays


 

Overseas Based Guests:

We are not currently (October 2021) accepting bookings from overseas-based guests for check-in before 1st February 2022 as our borders are closed to visitors from other countries at the moment.  We expect this to change with our vaccine rollout to possibly allow travel from the end of January 2022.  If you are based overseas and interested in staying with us, please contact us and we can let you know when this changes.

 

Updates to our services:

 

Adrift Accommodation is Qualmark COVID Clean Approved.

 

To provide options to you during this time, we have made some changes to our services:

  • Last year we introduced an "Independent Rate" for those that wish to enjoy a more self-contained experience.  This does not include breakfast hampers or a daily housekeeping service.
  • During COVID Level 2 Delta we will require guests to wear masks if they intend to remain in the accommodation during daily housekeeping service (Inclusive Rate guests only).  Our housekeepers will also wear masks.  Most of the time however we are able to carry out servicing when you are out for the day.
  • Whilst we have always had an impeccable track-record for cleanliness, we have put in place further cleaning and sanitizing plans as guided by the Ministry of Health to ensure the well-being of our guests, our staff, ourselves and our community.   We are also giving you the option as part of the booking process for contact-less check-in and check-out so in combination with our "Independent Rate" you can enjoy your holiday while remaining completely self-contained and requiring no personal interaction with our staff.  
  • All customer-facing staff at Adrift are vaccinated.

 

Book with Confidence - Cancellation Policy changes:

Lock-down Affected Bookings: If any part of New Zealand is required to go into a lock-down over your stay dates, and prevents you from travelling to Golden Bay or requires you to return home early, there will be no cancellation charge and your booking deposit will be refunded.  We also reserve the right to cancel bookings if necessary to comply with restrictions imposed or suggested by our government.

 

Cancellation Fee Waiver for Mid - Season Bookings: New direct bookings made after 16th October 2021, for stays before 20th December 2021: No cancellation fee will be charged if any booking is cancelled 48 hours before your stay (for whatever reason) and your booking deposit will also be refunded.