Last updated: 8 September 2026

Adrift in Golden Bay (“Adrift in Golden Bay”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an accommodation booking, make a payment, or otherwise interact with us.

1. Information we collect

When you make an accommodation booking or contact us, we may collect information including:

• Your name.

• Email address.

• Telephone number.

• Address or other contact information.

• Accommodation and reservation details, including arrival and departure dates, number of guests and accommodation booked.

• Special requests or other information you provide in connection with your stay.

• Information required to communicate with you about your booking.

• Payment-related information where required to process your booking or payment.

• Information about how you interact with our website, where applicable.

We aim to collect only information that is reasonably necessary for providing and managing our accommodation services and operating our business.

2. Our use of iBex and Seekom

Our website uses iBex, an accommodation property management and booking system provided by Seekom, to manage accommodation reservations and guest information.

When you make a booking through our website, information that you provide may be transferred to and processed through iBex. This may include your name, contact details, reservation information, customer requests and other information required to manage your booking and stay.

We use iBex to:

• Process and manage accommodation reservations.

• Maintain guest and booking records.

• Manage accommodation availability.

• Communicate with you about your booking.

• Manage your arrival and departure.

• Record and respond to guest requests.

• Administer and provide our accommodation services.

• Maintain appropriate business and operational records.

Seekom's privacy information explains how iBex is used by accommodation providers to process guest and booking information.

3. Payment information and VostroPay

Payments for accommodation are handled separately from iBex through VostroPay.

VostroPay is a payment service provider used by us to process accommodation payments. Depending on the payment method and transaction, VostroPay may collect and process information such as your name, contact details and payment or banking information required to process the transaction.

VostroPay states that it uses technical and organisational measures to protect personal information, including encryption and pseudonymisation measures, and provides payment-processing services. VostroPay's New Zealand Privacy Policy also explains its handling of payment information, service providers, data retention and overseas processing. 

Payment information is therefore handled through VostroPay's payment systems rather than being processed through iBex for payment processing.

VostroPay may retain personal information for as long as required to provide its services or for other legitimate purposes, including compliance with applicable law, fraud prevention and dispute resolution. 

For further information about how VostroPay handles personal information, please refer to the VostroPay Privacy Policy.

4. Why we use your personal information

We may use your personal information to:

• Process and manage your accommodation booking.

• Provide accommodation and related services to you.

• Contact you regarding your reservation or stay.

• Respond to questions, requests and special requirements.

• Manage check-in and check-out.

• Process and administer payments.

• Maintain accurate booking, accounting and business records.

• Meet our legal and regulatory obligations.

• Protect our guests, staff, property and business.

• Improve our website, booking process and services.

We will not use your personal information for purposes that are unrelated to these purposes unless permitted or required by law.

5. Who we share your information with

To operate our accommodation business, we may share relevant personal information with trusted service providers, including:

• Seekom / iBex, for accommodation booking and property management.

• VostroPay, where necessary to process or administer payments.

• Communication or email service providers where required to communicate with you.

• Professional advisers, where reasonably necessary.

• Government agencies, regulators, law enforcement agencies or other parties where we are legally required or authorised to disclose information.

Our service providers may process personal information on our behalf and may have their own privacy policies governing their handling of personal information.

We do not sell your personal information.

6. Overseas disclosure and processing

Some of the service providers we use may store or process personal information outside New Zealand.

For example, VostroPay's New Zealand Privacy Policy states that it may disclose personal information to related entities, associated entities and service providers located in other countries. 

Where personal information is disclosed to an overseas service provider, we will take reasonable steps to ensure that the disclosure is handled in accordance with the requirements of the New Zealand Privacy Act 2020.

7. How long we keep your information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including managing your booking and stay, maintaining business and financial records, resolving disputes, and complying with our legal obligations.

Our third-party service providers may retain information for their own legitimate business, legal, security or regulatory purposes in accordance with their applicable privacy policies.

8. Security of your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Our third-party providers also maintain security measures appropriate to the services they provide. VostroPay states that it uses commercially reasonable technical and organisational measures, including encryption and pseudonymisation measures, to protect personal information in its custody or control. 

However, no electronic storage system or method of transmitting information over the internet can be guaranteed to be completely secure.

9. Accessing and correcting your information

You may request access to personal information we hold about you and may ask us to correct information that is inaccurate or incomplete.

If you would like to access or correct your information, please contact us using the details below.

We will deal with requests in accordance with the requirements of the New Zealand Privacy Act 2020.

Where your information is held by one of our service providers, we may need to work with that provider to respond to your request.

10. Cookies and website information

Our website may use cookies and similar technologies to enable website functionality, support the booking process, understand website usage and improve our services.

Where third-party technologies are used on our website, those providers may collect information in accordance with their own privacy policies.

11. Privacy breaches

We take the security of your personal information seriously.

If we become aware of a privacy breach that is likely to cause serious harm, we will assess and respond to it in accordance with our obligations under the New Zealand Privacy Act 2020, including notification requirements where applicable.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, booking systems, service providers, technology or applicable privacy laws.

The latest version will be published on our website and will include the date on which it was last updated.

13. Contact us

If you have questions about this Privacy Policy, how we handle your personal information, or the use of iBex and VostroPay in connection with your accommodation booking, please contact us.

If you have a privacy concern that we cannot resolve, you may contact the Office of the Privacy Commissioner of New Zealand.